Fidelity Security Report, 13 October 2017

Fidelity / LRA Clients:

06 October 2017:  Armed Robbery, Lonehill
Three males driving a silver/grey BMW, registration BC 98 GX GP robbed a resident of her Jewellery outside the visitors boom gate to the complex.  The suspects were armed with hand guns and were wearing balaclavas and beanies.  The resident was walking out of her complex to meet a friend who was waiting for her outside the complex.  The guard on duty pressed his panic button and called for back-up, however the suspects fled the scene before the arrival of the reaction officers.  The vehicle registration number was noted by the Fidelity guard.

8 October 2017:  Trespassing, Beverley
The resident heard her dogs barking and when she looked through the window she saw an unknown male on her property.  She rushed to the neighbours to report the suspects.  Fidelity responded and arrested the suspect.  The suspect had gained access to the property by climbing onto a flower pot next to the electricity transformer box and then jumped over the wall.


“Dear Clement and Timothy

Thank you for your time this evening (11 October) in meeting with our residents.  We are very grateful for the work you do and for explaining the reasons as to why we should upgrade our security.  The feedback by all the residents on our three guards was exceptional.  All residents complimented them on their proactivity, that they don’t sleep on duty and that they take their job seriously – please could you compliment them.”  – Lonehill Road Closure Chairperson


Fidelity Security Report, 6 October 2017

Fidelity / LRA Clients:

29 September 2017:  Break in & theft:  Lonehill
The burglar alarm was triggered at one of the stores located in the shopping centre.  A reaction officer was dispatched and on arrival he found that the front door to the shop had been forced open with a crowbar.  The suspect/s stole sunglasses and petty cash before fleeing the scene.

02 October 2017:  Theft of motor vehicle, Lonehill
A white Ford Ranger was stolen from the basement parking area of the shopping centre.  On investigation, it was established that the vehicle left the centre, followed by a black VW Golf 7.  No clear registration number was visible on the Golf 7.  The vehicle tracking device was deactivated shortly after reaching Kayalami.

Residents are reminded, that in the event of an emergency please contact the relevant emergency services directly and not the LRA.  Phoning the LRA to report a crime in progress, medical emergency, etc. wastes valuable time as messages taken down have to then be relayed to the relevant emergency services department.

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Zero Price Increase for 2017!

The Board of Directors and Management of the LRA are thrilled about bringing light financial relief to residents and businesses in the greater Lonehill area for the upcoming financial year.

The Security Industry is tightly regulated and controlled by the Private Security Industry Regulation Authority (PSIRA).  PSIRA has phased out “D” grade guards, which as a result, guards will be graded from “A” to “C” grade only.

The net result was a 12% Gazetted increase by PSIRA because of this transition.  However, due to our excellent working relationship with Fidelity Security Services, they have agreed to only pass on an 8% increase to the Lonehill Residents Association and in turn the LRA have decided not to pass this increase on to our Alarm Monitored clients (including panic and phone-in services).  Therefore, there will be NO increase in alarm and fence monitoring costs this year. 

This is the first time ever in the history of the LRA, that we have been in a position not to pass on an annual increase to our alarm and fence monitoring clients.  However, due to the phasing out of D grade guards, the LRA have had to pass on a regulated increase to our guarding contract clients.

We would like to thank you, our valued clients for your continued support and assure you that your safety and security remains our priority.

Please feel free to contact the LRA Accounts Department on 011 465 9196 should you have any queries.

Compliments to Fidelity Lonehill

“This morning I am sending this e-mail from a very different place than the last one, this time it is to say thank-you to Patrick who came out twice last night after something triggered our alarm and security lights.

Patrick was great, he did a very thorough check of our property, behind bushes, shed etc. to make sure nobody was around. After the second time he stayed outside our property for a while to see if anything happened, which was very reassuring.  Also, this morning when my husband left for work very early there was a patrol vehicle driving slowly past our house.  We were not sure if it was Patrick but it was nice to know another check up was done before shift change.

After this experience my slightly tainted view has been changed and I feel much better knowing that help is at hand when needed.

Many thanks,
Lonehill Resident.”

Fidelity Lonehill Security Report, 30 June 2017

LRA / Fidelity Clients:

26 June:  Theft out of motor vehicle, Pineslopes
The client parked his vehicle at the centre.  On his return an hour later, he found that two laptops and an i-Pad were missing out of his vehicle.

27 June 2016:  Attempted armed robbery, Lonehill
A resident was followed home from a shopping centre in Woodmead.  The access control officer at the road closure stopped the criminals vehicle following the resident to sign in as required.  Three armed men were in the vehicle and forced the security officer into their car and drove to the residents house.  The resident by this stage was safely inside the driveway of the house, behind closed gates.  The criminals could not gain access to the property.  The officer was allowed out the vehicle as the criminals sped off.  The criminals were targeting the resident for a watch.  The criminals were driving a brown VW Tuguan, ZMR 686 GP.

29 June 2017:  Attempted house robbery, Beverley
The resident woke up and saw a light on in the house.  The criminals tried to gain access to the main bedroom but the door was locked.  They then went around the outside to the balcony door.  As the criminals tried to force open the door, the resident fired shots at them.  The three males ran off.  It was later established that two of the criminals had crossed over the perimeter fence into a neighboring complex, from where they exited into an adjacent property.

Residents are once again reminded to be vigilant and aware of who may be following you home!  Follow-home robberies from shopping centres and OR Tambo International Airport are on the rise.  We appeal to residents to make use of the free “MEET & GREET” service offered by Fidelity should you suspect that you are being followed.  Take note of who has been following your vehicle for quite some time.  If necessary drive around Lonehill a few times to see if they follow you.  If they do and do not turn off at any stage, please contact the Fidelity Lonehill Control Room on 011 467 2868 and request immediate assistance.


Fidelity Lonehill Security Report, 05 May 2017

No crime for the week ending 05 May 2017 was reported to the Fidelity Lonehill Control Room.

Fidelity Lonehill Security Report, 21 April 2017

Safety of our community over the Easter weekend was strengthened due to the wonderful working relationship that the LRA shares with Fidelity who supplied 3 additional day guards and one additional, armed night guard to patrol Lonehill.  Unfortunately one incident occurred in Lonehill East shortly after the Easter weekend.

18 April 2017:  House Robbery, Lonehill East
The resident saw five men forcing open the main gate to the property using a pickaxe.  They entered the house through the front door that was not locked.  The resident then locked herself in the bedroom but the criminals broke down the door.  Electronic items were taken.  The resident was not harmed.  The criminals were driving a metallic red Lexus SUV.

19 April 2017:  Attempted armed robbery, Beverley
A resident was followed by a green/blue VW Golf with a flashing blue light.  The resident hooted for the security officer at the gate and indicated that something was wrong.  The guard immediately opened the gate for the resident who drove into the complex.  One suspect got out the vehicle and followed the resident into the complex on foot.  He was dressed in a SAPS uniform.  He had his firearm out of his holster.  The criminal then realized that the gate behind him was closing and that he would be caught inside the estate so he ran back out, got into his vehicle and drove off.
Residents taking advantage of the up-and-coming long weekend are to please ensure that their alarms are in full working order and are armed at all times.  Please also ensure that your alarm / panic signals are reaching the Fidelity Lonehill Control Room.

Crime Prevention Tips for the Holiday Break:

  1. Hide it, Lock it, Keep it!
    Burglars like easy targets. Most often they enter through unlocked doors or windows, pick cars or apartments where valuable items are visible and break in when they’re certain no one’s home. Taking a few simple steps will keep your car or home from becoming an easy mark:
    • Always lock your doors and windows, even if you’re only stepping out for a minute or just dashing into the shops for a last minute purchase. Theft only takes seconds, not minutes or hours.
    • If you’re leaving town or will be away long hours, purchase an automatic timer for your lights, television or stereo.
    • Let your neighbours know you’re leaving (and when you’re coming back). Take advantage of friends and acquaintances who will be home when you’re not.
    • Put your mail delivery on hold or ask a friend to bring it in for you daily. Burglars often look for piles of newspapers or overstuffed mailboxes to determine whether you’re out of town.
  2. Shop carefully
    Maybe you’re scrambling to buy last minute presents for friends and family or running late and making a quick stop at the ATM to get cash for dinner, but even in the holiday rush stay aware. Shop during daylight hours whenever possible and avoid carrying visible packages or shopping bags around with you longer than necessary. Pick ATM’s in safe locations, such as inside banks or in well-lit locations. Don’t carry more cash or credit cards than you need.
  3. Be wary of strangers at the door
    The holidays bring a constant slew of rings and knocks, sometimes expected and sometimes not, it’s important to confirm who it is before opening the door. Play it safe by:
    • asking who’s there before opening
    • keeping your door locked even when you’re at home
    • steering clear of charity scams Ask smart questions and never provide credit card information to a stranger at the door
    • keeping valuables out of sight from the front door and windows

Fidelity Lonehill Security Report, 12 April 2017

No security related incidents were reported to the Fidelity Lonehill Control Room for the week ending 12 April 2017.


The Arrive Alive Road Safety website would like to share Road Safety Suggestions not only for the Festive Season and Easter – but for every day and all hours of the day!

Planning the Journey / Rules of the Road

  • Obey the rules of the road and carry your drivers’ license with you.
  • Plan the route to your holiday destination and give yourself enough time to reach the destination.
  • Use a GPS navigation tool or a road atlas to plan your trip in advance.
  • For peace of mind, try to stick to major routes or toll roads.  If you are going to travel on the back roads, identify the towns along the route and what the distance is between them.
  • Do not get stranded without fuel – Always plan ahead where you will re-fuel.
  • Plan rest stops along the way and if you are travelling with kids it is a great way to let them know when and where you will be stopping.
  • Always ensure that a friend or family member, who is not travelling with you, is aware of the route that you are planning to travel. Ideally, you should also update them on your progress of the journey and let them know when you have reached your destination safely.
  • Try to avoid driving after dark if possible.
  • Expect others not to be as obedient to the law as yourself.

Avoiding Criminals on the road

  • Remain alerted to any areas that might present a threat of criminal activity such as hijackings and smash-and-grab.
  • Always place your valuables in the boot of your car and never leave items such as cell phones and wallets in open sight, unattended, or on the seat of a car


Fidelity Lonehill Security Report, 07 April 2017

05 April 2017:  Armed robbery, Beverley
Two armed males driving a white Audi, robbed customers at a fast-food outlet taking jewellery.

02 April 2017:  Theft, Lonehill
A man was out walking his dog when a silver VW Polo, occupied by two males, stopped and asked him for directions.  When he took out his cell phone to help them, the criminals grabbed his phone and sped off into Forest Road.

31 March 2017:  Theft out of motor vehicle, Pineslopes
A vehicle was parked in the shopping centre parking.  The suspects drove into the centre in a gold Kia, stopping near the victim’s vehicle.  The suspect stood around for a while then broke the door handle of the driver side door.  The suspect then gained access to the vehicle and stole a laptop out of the boot.

30 March 2017:  Theft of chains, Lonehill
Chains were stolen from poles planted on the sidewalk by unknown criminals.

Understanding ATM Attacks:

Today, ATM has become an irreplaceable communication and service channel between banks and cardholders due to its fast, convenience and human resource-saving advantages; you can easily find ATMs in branches, convenience stores, airports, and shopping malls. But with the prosperity of installed ATM, the reported ATM crime also has been dramatic grown. There are a variety of ATM attacks because it is such an attractive target.


24-hour Fidelity Control Room Manager:     082 373 1857
Fidelity Lonehill Control Room:   011 467 2868
SAPS Douglasdale:  011 699 1333
SAPS Douglasdale 24-hour sector vehicle:  071 675 7156 / 7
SAPS Sandton 24-hour sector vehicle:  071 675 6095

SAPS Control:  10111
Metro Police:  011 375 5918 / 5911


Fidelity Lonehill Security Report, 31 March 201

No security related incidents were reported to the Fidelity Lonehill Control Room for the week ending 31 March 2017.

24-hour Fidelity Control Room Manager:     082 373 1857
Fidelity Lonehill Control Room:   011 467 2868
SAPS Douglasdale:  011 699 1333
SAPS Douglasdale 24-hour sector vehicle:  071 675 7156 / 7
SAPS Sandton 24-hour sector vehicle:  071 675 6095

SAPS Control:  10111
Metro Police:  011 375 5918 / 5911